At Coingrem, we strive to provide the best possible service to our users. We understand that sometimes circumstances may change, and you may need to request a refund. Please read our refund policy carefully to understand the terms under which refunds are granted.
## 1. Refund Eligibility
Refunds are available only under the following conditions:
- Refund requests must be made before project earnings start.
- Refund requests must be submitted within 24 to 48 hours of the initial transaction.
## 2. Full Refund
If your refund request meets the eligibility criteria, we will process a full refund of the amount paid.
## 3. How to Request a Refund
To request a refund, please follow these steps:
1. Contact us at connect@coingrem.com with your transaction details, including the date of the transaction, the amount paid, and the reason for the refund request.
2. Our team will review your request and respond within [7 business days].
## 4. Processing Time
Once your refund request is approved, the refund will be processed within [5-7 business days]. The refunded amount will be credited back to the original payment method used for the transaction.
## 5. Non-Refundable Items Refunds are not applicable for:
- Transactions that have surpassed the 48-hour window.
- Projects where earnings have already started.
- Services that have been fully rendered.
## 6. Contact Information
For any questions or concerns regarding our refund policy, please contact us at: Email: coingremcontact@gmail.com or connect@coingrem.com
By using our services, you acknowledge that you have read, understood, and agree to our refund policy.
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